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Customer Success Stories
The Google Mini helps you reach your goals. But don't
take our word for it. Read how other growing organizations are achieving
their search goals
using the Google Mini.
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Goal: Improve client support
Business name: Brown Rudnick
Organization type: Law firm
Deployment: Intranet |
With over 200 attorneys in offices
throughout the U.S. and Europe,
Brown Rudnick was amassing a growing number of best practice documents
on their intranet. Lawyers needed easier access to these resources,
as well as the ability to quickly retrieve forms and other research
materials in their intranet knowledge center. The Google Mini won
the
case.
"When
redesigning our intranet, we conducted focus groups with
attorneys, associates and administrators in a number of different
offices. We heard from these groups that we needed to have efficient searching
on our intranet. 'Google' was suggested time after time because it's
easy-to-use and delivers the most relevant
search results."
Keith Schultz,
Application Development and Web Design Manager |
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Goal: Reduce
phone support costs
Business name: Dominican University
Organization type: Educational institution
Deployment: Public website |
Dominican University of California,
an independent, international university founded in 1890, enrolls
over 1,900 students and has almost 500 faculty and staff. With
hundreds of new students and
dozens of new faculty and staff arriving each semester, administrators
need to provide easy access to all of the registration, financial
aid, and course information located on their growing website
and intranet.
The Google Mini graduated with honors.
"If each person asks just one fewer question
per year because they can now find the information on the intranet
using the Google Mini, our support requirements are reduced,
our users get what they need, and everyone is happier."
Jackson Radcliffe,
Executive Director of Technology |
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Goal: Increase
length of user visit
Business name: The Nation
Organization type: Weekly news magazine
Deployment: Public website |
As the website of the oldest and
most widely read weekly opinion journal in the U.S., thenation.com
houses thousands of progressive political and cultural opinion
articles. The Nation wanted to give users an easy way to find stories,
but their prior free search software was inflexible and did not
provide relevant search results. The Google Mini pointed people
to the stories they wanted and gave thenation.com the functionality
it needed.
"We were sold on the Google
Mini after ten minutes, purchased it online via credit card, installed
it in a few hours and had it live on our site within the week. The
quality and relevance of the search results delivered by the Google
Mini are vastly superior
to those delivered by our prior free search software. Sometimes
I wonder if our prior search software was even searching the same
website."
Scott Klein,
Web Publisher and Director of Technology |
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Goal: Advertise new programs
to prospective students
Business name: De Anza College
Organization type: Community college
Deployment: Public website |
De Anza College is one of the largest single-campus community colleges in
California, with a fall 2004 enrollment of averaging 25,000 students. For years, De Anza used Google's
Free University search option, and students and faculty loved the accuracy and relevance of the search
results. But the school's Marketing/Communications Office wanted to further enhance the search experience
for all users. The Google Mini aced the test.
"The Google Mini's KeyMatch feature gives
us a powerful marketing tool that we hadn't even considered
previously. We're excited about KeyMatch because we can advertise
our latest sports events, performances or financial aid information
right in the search results, and do so unobtrusively, just
like the ads on Google.com."
Terri O'Connor,
Director of Marketing and Communications |
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Goal: Connect offsite employees with
internal documents
Business name: Texas A&M Foundation
Organization type: Non-profit
Deployment: Intranet |
The Texas A&M Foundation is one of Texas A&M University's three
nonprofit fund-raising organizations. It has about 80 employees and 800 pages on its intranet. Employees
in the foundation's main and satellite offices rely on the intranet to access everything from accounting
reports to human resource policies. The vendor for the foundation's prior search solution stopped
supporting their product, and Bill Ambrose, Director of Information Services, was looking for a search
innovator that would be around for the long haul.
"We recognize the importance of investing in
a quality search solution. We really didn't know what we'd
get from any others, but we've used Google.com for years, so
we were confident that the Google Mini would offer quality
search results and be easy to use. And in fact it has given
us the best search solution available at an extremely affordable
price."
Bill Ambrose,
Webmaster |
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