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Customer Success Stories

The Google Mini helps you reach your goals. But don't take our word for it. Read how other growing organizations are achieving their search goals using the Google Mini.

Goal: Improve client support
Business name: Brown Rudnick
Organization type: Law firm

Deployment: Intranet

With over 200 attorneys in offices throughout the U.S. and Europe, Brown Rudnick was amassing a growing number of best practice documents on their intranet. Lawyers needed easier access to these resources, as well as the ability to quickly retrieve forms and other research materials in their intranet knowledge center. The Google Mini won the case.

"When redesigning our intranet, we conducted focus groups with attorneys, associates and administrators in a number of different offices. We heard from these groups that we needed to have efficient searching on our intranet. 'Google' was suggested time after time because it's easy-to-use and delivers the most relevant search results."

Keith Schultz,
Application Development and Web Design Manager


Goal: Reduce phone support costs
Business name: Dominican University
Organization type: Educational institution
Deployment:
Public website

Dominican University of California, an independent, international university founded in 1890, enrolls over 1,900 students and has almost 500 faculty and staff. With hundreds of new students and dozens of new faculty and staff arriving each semester, administrators need to provide easy access to all of the registration, financial aid, and course information located on their growing website and intranet. The Google Mini graduated with honors.

"If each person asks just one fewer question per year because they can now find the information on the intranet using the Google Mini, our support requirements are reduced, our users get what they need, and everyone is happier."

Jackson Radcliffe,
Executive Director of Technology


Goal: Increase length of user visit
Business name: The Nation
Organization type: Weekly news magazine
Deployment:
Public website

As the website of the oldest and most widely read weekly opinion journal in the U.S., thenation.com houses thousands of progressive political and cultural opinion articles. The Nation wanted to give users an easy way to find stories, but their prior free search software was inflexible and did not provide relevant search results. The Google Mini pointed people to the stories they wanted and gave thenation.com the functionality it needed.

"We were sold on the Google Mini after ten minutes, purchased it online via credit card, installed it in a few hours and had it live on our site within the week. The quality and relevance of the search results delivered by the Google Mini are vastly superior to those delivered by our prior free search software. Sometimes I wonder if our prior search software was even searching the same website."

Scott Klein,
Web Publisher and Director of Technology


Goal: Advertise new programs to prospective students
Business name: De Anza College
Organization type: Community college
Deployment:
Public website

De Anza College is one of the largest single-campus community colleges in California, with a fall 2004 enrollment of averaging 25,000 students. For years, De Anza used Google's Free University search option, and students and faculty loved the accuracy and relevance of the search results. But the school's Marketing/Communications Office wanted to further enhance the search experience for all users. The Google Mini aced the test.

"The Google Mini's KeyMatch feature gives us a powerful marketing tool that we hadn't even considered previously. We're excited about KeyMatch because we can advertise our latest sports events, performances or financial aid information right in the search results, and do so unobtrusively, just like the ads on Google.com."

Terri O'Connor,
Director of Marketing and Communications


Goal: Connect offsite employees with internal documents
Business name: Texas A&M Foundation
Organization type: Non-profit
Deployment: Intranet

 

The Texas A&M Foundation is one of Texas A&M University's three nonprofit fund-raising organizations. It has about 80 employees and 800 pages on its intranet. Employees in the foundation's main and satellite offices rely on the intranet to access everything from accounting reports to human resource policies. The vendor for the foundation's prior search solution stopped supporting their product, and Bill Ambrose, Director of Information Services, was looking for a search innovator that would be around for the long haul.

"We recognize the importance of investing in a quality search solution. We really didn't know what we'd get from any others, but we've used Google.com for years, so we were confident that the Google Mini would offer quality search results and be easy to use. And in fact it has given us the best search solution available at an extremely affordable price."

Bill Ambrose,
Webmaster

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