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Video Conferencing

  • Sr. Video Conference Engineer
  • Video Conference Helpdesk Technician
  • Video Conference Technician

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Sr. Video Conference Engineer

This position is available in Mountain View, CA.

Google has an immediate opening for a highly skilled and innovative Senior Video Conference Engineer who will play a key role in delivering cutting edge video technologies on a global basis for Google. We're looking for a team player with demonstrated success in delivering products. If you have a solid foundation in video compression and signal processing, a track record of implementing and optimizing global video conferencing solutions, then we want to speak with you.

The successful candidate will be involved in the overall internal video technology and quality of our existing and future video conference systems. The individual will advance the state of the art video by improving the quality of existing video conference solutions, developing next generation video conference integrated solutions, working with display technologies, working on Quality of Service issues for H.323 and H.320 networks, and engaging in various other activities in an effort to innovate and enhance video functionality and quality for Google.

General Experience:
  • Bachelor's Degree in CS or EE, or equivalent
  • Ten (10) or more years experience in the technology surrounding video conferencing (preferably with Tandberg systems and products) including room/desktop systems, MCU’s, GateWay, GateKeeper, and Crestron systems over IP and ISDN networks.
  • Solid understanding of IP and ISDN networks.
  • Solid understanding of videoconferencing standards including (but not limited to) H.261, H.263, H.264, G.711, G.722, G.728, H.242, H.243, H.248, H.450, H.239
  • Solid experience with audio and video in a video conferencing environment.
  • Skilled in PC and Microsoft Office applications.
Specific Job Duties:
  • Oversee daily operations of Google’s global video conference program.
  • Manage support personnel assigned to Video Services group
  • Manage activities and relationships with associated Video conference/AV vendors and manufactures
  • Work directly with Management and End-Users to determine current and future needs
  • Develop overall strategy, future direction and roll out/implementation plans for all video services.
  • Research and review related video conference/AV products.
  • Responsible for development and delivery of video conference End-User and Technical Support training.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Sr. Video Conference Engineer - Mountain View.


Video Conference Helpdesk Technician

This position is available in Mountain View, CA.

Google has an immediate opening for a highly skilled Video Conference Helpdesk Technician who will play a key role in supporting cutting edge video services and technologies. We're looking for a team player with a solid foundation in providing exceptional customer service and support in a fast paced Helpdesk environment for users of our global video services program.

The successful candidate will highly qualified in supporting integrated video and audio conference systems on a remote basis, working with users in different levels of management, technical, and administrative positions.

If you have all of this, then we want to speak with you.

Responsibilities:

  • Bachelor's Degree in CS or EE, or equivalent
  • Five (5) or more years experience in support and troubleshooting technology surrounding video conferencing (preferably with Tandberg systems and products) including room/desktop systems, MCU's, GateWay, GateKeeper, and Crestron systems over IP and ISDN networks.
  • 1 to 2 years experience in Helpdesk phone based technical customer support environment.
  • Working knowledge of H.323 and H.320 networks.
  • Working knowledge of videoconferencing standards including (but not limited to) H.261, H.263, H.264, G.711, G.722, G.728, H.242, H.243, H.248, H.450, H.239.
  • Experience with audio and video in an integrated video/audio conferencing environment.
  • Skilled in PC and Microsoft Office applications.

Specific Job Duties:

  • Provide phone based user support and troubleshooting of integrated video and audio conferencing equipment in conference room environment (excellent over-the-phone communication and interpersonal skills a must).
  • Remotely access global based video conference systems to perform conference scheduling, system monitoring, troubleshooting and maintenance processes.
  • Develop miscellaneous documentation and reports.
  • Work directly with customers to assist in conference setup and equipment use in a professional and courteous manner (excellent communication and interpersonal skills a must).

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Video Conference Helpdesk Technician - Mountain View.


Video Conference Technician

This position is available in Mountain View, CA.

Google has an immediate opening for a highly skilled Video Conference Technician who will play a key role in delivering to Google cutting edge video services and technologies. We're looking for a team player with a solid foundation in providing exceptional customer service and support in a fast paced environment for internal users of our global video services program.

The successful candidate will be highly qualified in supporting integrated video and audio conference systems, working directly with internal users in different levels of management, engineering, and administrative positions.

If you have all of this, then we want to speak with you.

General Experience:
  • Bachelor's Degree in CS or EE, or equivalent
  • Five (5) or more years experience in supporting and troubleshooting technology surrounding video conferencing (preferably with Tandberg systems and products) including room/desktop systems, MCU’s, GateWay, GateKeeper, and Crestron systems over IP and ISDN networks.
  • Working knowledge of H.323 and H.320 networks.
  • Solid understanding of videoconferencing standards including (but not limited to) H.261, H.263, H.264, G.711, G.722, G.728, H.242, H.243, H.248, H.450, H.239
  • Experience with audio and video in an integrated video/audio conferencing environment.
  • Skilled in PC and Microsoft Office applications and programs.
Specific Job Duties:
  • Provide hands on and remote support/troubleshooting of integrated video and audio conferencing equipment in conference room and mobile system environments.
  • Work directly with customers to assist in conference setup and equipment use in a professional and courteous manner (excellent communication and interpersonal skills a must).
  • Provide one-on-one and group training sessions for users.
  • Provide misc. reports and documentation.
  • Work with vendors technical support organizations to coordinate troubleshooting process for all related troubles in a timely manner.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Video Conference Technician - Mountain View.