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| Customer
Success Stories
The Google Search Appliance helps visitors
and employees find what they’re looking for. But don’t
take our word for it – read about the implementations
of some of our current customers.
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Goal: Improve overall website experience
Business name: Discovery Communications
Industry: Media
Deployment: Public Website |
| Discovery Communications hosts
sites for 14 channels featuring schedules and program information.
A previous search solution required extensive resources
to maintain and didn’t deliver quality results to
users. After deploying the Google Search Appliance, page
views have increased and the number of daily searches has
grown
70 percent. Read
more… |
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Goal: Provide search for leading legal
information site
Business name: FindLaw
Industry: Legal
Deployment: Public Website |
FindLaw,
the most frequently visited legal site on the Internet,
provides a comprehensive set of
legal resources for legal professionals, businesses,
students, and the public. Using the Google Search Appliance,
FindLaw helps users accurately access the most important
documents among its millions of pages of frequently updated
legal information. Read
more…
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Goal: Decrease resources required to manage
search
Business name: Kaiser Permanente
Industry: Healthcare
Deployment: Intranet |
Kaiser
Permanente, America's largest not-for-profit health maintenance
organization, needed to improve search
functionality on its clinical-knowledge portal for 50,000
doctors, nurses and other care-givers. Even after extensive
optimization efforts with an alternative search solution,
the quality of results was still lacking. Right out of
the box, the Google Search Appliance was more effective
in delivering quality results than the system they had
been working on for a year and a half. Read
more…
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Goal: Increase employee collaboration and
intranet usage
Business name: Medtronic
Industry: Healthcare
Deployment: Intranet |
A leader in medical technology with annual revenues of approximately $8 billion,
Medtronic needed a way to make 30,000 employees, especially research scientists
and engineers, aware of one another's projects. Since deploying the Google
Search Appliance on its intranet, Medtronic's intranet site traffic has
tripled – proving that Google-quality search drives overall intranet
usage and adoption. Read
more…
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Goal: Improve the completeness and
accuracy of search results
Business name: National Parks Service
Industry: Federal Government
Deployment: Public Website and Intranet |
The National Park Service
(NPS) receives millions of visitors each month,
most of whom are seeking information on hundreds of parks,
trails and
monuments. Before deploying the Google Search Appliance,
NPS used to get 30
to 40 complaints a day, from users struggling to find information
on the
website. The quality of results improved so substantially
with the Google
Search Appliance that email inquiries went from an average
of 40 a day to 2! Read more…
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Goal: Simplify access to documents and
data
Business name: National Semiconductor
Industry: Technology
Deployment: Intranet |
In
the complex and rapidly changing semiconductor design
and production business, efficient exchange of
information between employees is critical to success.
National Semiconductor deployed the Google Search Appliance
on its intranet to provide search for 10,000 employees
worldwide. Google’s enterprise search solution
has really made a difference, as search volume has increased
by a factor 8-10x, proof of how incredibly valuable employees
find the tool. Read
more…
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Goal: Simplify information access for customer
support reps
Business name: Nextel Communications
Industry: Telecommunications
Deployment: Intranet |
Nextel’s
Telesales and Web Sales Order Support teams receive thousands
of calls each
day. In this intense CRM environment, the agents have
to access the right information quickly. The Google Search
Appliance has provided their service reps with easier
access to product and support information, so they can
answer questions and help customers more quickly. Read
more…
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Goal: Provide citizens with easy access
to government information
Business name: State of Indiana / NIC
Industry: Government
Deployment: Public Website |
NIC
and the State of Indiana needed an affordable and easy-to-use
search engine to improve the
effectiveness of its government portal. The existing
search engine for Indiana’s state portal was expensive
to run, and was not meeting the needs of state citizens
and businesses. The Google Search Appliance deployment
simplified administration of the portal's search engine
and increased the quality and speed of search results. Read
more…
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Goal: Help visitors access program and
station information
Business name: Public Broadcasting Systems (PBS)
Industry: Media
Deployment: Public Website |
PBS.org,
the most visited dot-org site in the world needed to
improve the quality of search
on its website to match the quality programming users
expect from PBS. The Google Search Appliance solved
PBS’s search problem and also simplified life
for the IT team. Read
more…
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Goal: Increase revenues with effective
product search
Business name: Sur la Table
Industry: eCommerce site
Deployment: Public Website |
Sur
La Table is a premier kitchenware company offering top
quality cookware and hard-to-find
kitchen tools for purchase on its ecommerce website.
The Google Search Appliance has simplified search for
site visitors and helped Sur La Table increase revenues. Read
more…
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Goal: Improve access to documents in a
distributed environment
Business name: University of Florida
Industry: Education
Deployment: Public Website |
The University of Florida needed a search
solution that could quickly provide relevant results
from hundreds of servers in a highly distributed, heterogeneous
environment. Using the Google Search Appliance, University
of Florida students and personnel now get the exact data
that they need by performing simple search queries. Read
more…
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Goal: Reduce the cost; improve the quality
of search
Business name: World Bank
Industry: International Aid
Deployment: Intranet |
The
World Bank staff was searching inefficiently on an intranet
spanning hundreds of content sources
and the Bank was spending too much money maintaining
search. Switching to Google, enabled the World Bank
to deliver one centralized user-friendly search engine
for its intranet and will cost the Bank less than one-fifth
what the prior search tool would have cost for maintenance
alone. Read
more…
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Goal: Provides sales force with
easy access to information
Business name: Xerox
Organization type: Document Management
Deployment: Intranet |
Xerox, the leader in document management,
deployed the Google Search Appliance to improve its internal
document management. Since Xerox started using the Google
Search Appliance, complaints from the sales force about
the difficulty of finding crucial documents have ceased.
Read
more…
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