• Build the breadth and quality of the Google content network.
• Assist publishers with account inquiries; work with publishers to improve account performance.
• Channel user and customer feedback to improve product performance.
• Devote personal attention to unique customer issues.
• Creative problem solving of technical issues.
• Collaborate with AdSense specialists, engineering and product teams.

• BA/BS or equivalent experience.
• Strong computer applications skills.
• Outstanding written and verbal communications skills.
• Demonstrated problem solving and analytical abilities.
• Ability to multitask within a dynamic and fast-paced environment.
• Aptitude for teamwork and collaboration.

• HTML and Javascript skills.
• Customer service / client service experience.
• Experience in troubleshooting and solving technical problems for customers.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include AdSense Coordinator - Mountain View.

• Manage and grow relationships with hundreds of mid-size publishers, web site operators, and ecommerce merchants.
• Build your analytical, technical, and troubleshooting skills customizing AdSense code for specific web pages and environments.
• Test and improve how we market new services to specific segments of publishers and how we deliver those services.
• Influence the world’s leading ad network by identifying innovative solutions and communicating insights to AdSense Operations, Product Management, Marketing, and Engineering teams.

• Technical background, with experience troubleshooting technical issues on deadline; html fluency and some working knowledge of javascript essential.
• Sales experience or high volume partner management experience, with proven ability to focus on achieving measurable targets.
• Analytical capabilities; able to break down complex problems and pull together internal stakeholders to find surprisingly good solutions for clients.
• Team-oriented - able to fit in well in the Google culture.
• Self-starter with creativity, who thrives in a dynamic environment where there are many tools and resources but no clear answer.

This is a temporary assignment at Google through ABE Services. This has potential to become a regular employee opening at Google.

• Provide excellent support to Froogle merchants by email.
• Thoroughly analyze feed content, quality and accuracy.
• Approve or disapprove new merchants and data feeds.
• Troubleshoot existing merchant accounts and technical problems.
• Consistently monitor emails, merchant feedback and satisfaction.

• Meticulous attention to detail.
• BA/BS or equivalent.
• Ability to complete large volumes of work quickly and accurately.
• Ability to multitask and prioritize responsibilities.
• Solid computer applications skills.
• Strong technical skills preferred: HTML and a thorough understanding of the Internet.
• Excellent written communication skills.
• Customer service or client service experience preferred.
• Interest in e-commerce.
• Excels in fast-paced day-to-day activity.
• Excellent follow-through.

• Fluent in German, French, Chinese, Japanese and Korean (written and spoken).

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Froogle Coordinator - Mountain View.

This is a temporary assignment at Google through ABE Services. This has potential to become a regular employee opening at Google.

• Provide email support for account requests.
• Monitor and respond to customer feedback and product performance.
• Troubleshoot technical problems and escalate bug reports.
• Investigate reports of Terms of Use violations.
• Cooperate with engineering and product teams to resolve customer issues.
• Opportunities to work on Google's paid question and answer research service, Google Answers, and other special projects on an as-needed basis.

• BA/BS or equivalent experience.
• Exceptional written communication skills.
• Strong computer applications skills.
• Ability to multitask.
• Excellent judgment, problem solving and analytical abilities.
• Ability to work cooperatively with and communicate user feedback with staff inside and outside of the department.

• HTML and JavaScript skills.
• Customer service / client service experience.
• Experience in troubleshooting and solving technical problems for customers.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Gmail Coordinator - Mountain View.

This is a temporary assignment at Google through ABE Services.

• Extensive online research.
• Reviewing websites and troubleshooting technical issues.
• Working on special projects, as needed.

• Excellent web research skills.
• Excellent analytical skills; detail-oriented thinking.
• Ability to complete a large volume of work quickly.
• Proven track record of exceptional performance, high productivity and meeting deadlines.
• Flexibility; ability to work cooperatively and proactively with team members.
• BA/BS or equivalent preferred.
• Native fluency or solid proficiency in Dutch, Russian, Finnish, Norwegian, Swedish, Danish or Hebrew.
• Native fluency a must for German, Spanish, Italian, Chinese (Simplified), Japanese and Korean

• One to three years related experience in an Internet company and with web research.
• Experience living or working in countries where the above languages are spoken.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Operations Language Coordinator - Mountain View.

• Member of the Business Analytics team, responsible for defining, analyzing and communicating key metrics and business trends for the Global Online Sales and Operations management teams.
• Create, manage, and analyze large, complex data sets.
• Develop forecast, operational, financial, and statistical models.
• Define, collect, and track key business metrics for new and existing products.
• Identify trends and drivers of trends for key business and operational metrics.
• Recommend changes to existing products, policies, and processes that improve overall performance and economics.
• Communicate findings on a regular basis to all levels of management.

• BS/BA with emphasis on coursework of a quantitative nature, preferably engineering, computer science, mathematics, statistics, or economics.
• 1-3 years of work experience.
• Desire to work in a fun, fast-paced, dynamic environment.
• Strong analytical experience, preferably in investment banking, consulting or equivalent.
• Excellent communication and project management skills.
• Advanced working knowledge of Excel and PowerPoint. Familiarity with database query (e.g. MS Access), statistical analysis software, or SQL coding a very strong plus.
• Market research and/or process automation experience a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Operations Business Analyst - Mountain View.

• Senior member of the Business Analytics team, responsible for defining, analyzing and communicating key metrics and business trends for the Global Online Sales and Operations management teams.
• Provide guidance to other analysts in their creation of forecast, operational, financial, and statistical models.
• Work with cross-functional teams to develop business models and plans for new products and programs.
• Identify, define, collect, and track key business metrics for new and existing products.
• Recommend changes to existing products, policies, and processes that improve overall performance and economics.
• Communicate with and present to senior management.

• BS/BA with emphasis on coursework of a quantitative nature, preferably engineering, computer science, mathematics, or economics.
• MBA from a top program highly preferred.
• 4-7 years of work experience.
• Desire to work in a fun, fast-paced, dynamic environment.
• Strong analytical experience, preferably in investment banking, consulting or equivalent.
• Strategic, cross-functional, thinker.
• Strong verbal and written communication skills including presentation writing and delivery.
• Outstanding project and people management skills.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Operations Senior Business Analyst - Mountain View.

Temporary assignments at Google through ABE Services and regular positions available.

• Respond to user email inquiries.
• Communicate user feedback to engineering and product teams.
• Troubleshoot technical problems and escalate bug reports.
• Monitor customer feedback and product performance.

• Strong attention to detail.
• Ability to complete large volumes of work quickly.
• Exceptional oral and written communication skills.
• Significant problem solving and analytical abilities.
• Capacity to thrive in an extremely fast paced environment.
• Native, written fluency in German, Italian, Spanish, Portuguese, Chinese, Japanese and Korean highly preferred.
• BA/BS or equivalent.
• Proven track record of exceptional performance, high productivity and meeting deadlines.
• Ability to work cooperatively and proactively with staff inside and outside of the department.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Product Support Coordinator - Mountain View.

This position is available in Mountain View, CA.

The editorial team researches, creates, edits, and manages a large portion of the customer-facing content for Google AdWords, Google AdSense, and other Google departments. We are looking for a flexible, creative, and motivated person who can work independently and, more importantly, as part of a growing team.

To succeed as an editor you must fully understand and articulate the values of Google and Google products. You must also confidently manage a variety of interests as you interact with a wide range of project teams within Google. The range and deadlines of your assignments will vary greatly; however, you should be able to produce informative, accurate, and lively content in a timely fashion, often at a moment's notice. The editor role demands extreme discipline, hard work, and diligence. In return, you'll receive enormous satisfaction as a key member of a dynamic team.

Responsibilities:

• Write and/or edit copy, including website help content, user interface (UI) messaging, newsletters, and other educational pieces.
• Work collaboratively within a cross-functional team environment to analyze, create, and maintain messaging in a timely and consistent manner.
• Act as communication support for the Google universe.
• Ensure that our customers have positive interactions with Google.

• Excellent communication skills and sharp attention to detail.
• Ability to compose all types of writing for various audiences while meeting aggressive deadlines.
• Proven teamwork skills and flexibility.
• Strong sense of excellent customer service.

• B.A. (M.A. preferred) in English, Journalism, Communications or related field, or equivalent experience.
• Portfolio of diverse writing projects.
• Marketing and technical writing.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Editor - Mountain View.

• Directly manage high-performing teams working on the operations of Google's online advertising program with minimal oversight.
• Take a lead role in developing and implementing best practices for client interaction, sales, and services for the AdWords and other revenue generating Google products.
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures.
• Develop metrics to measure growth and performance of the department, and provide reports as needed.
• Interface with current advertisers and Google employees to implement editorial and quality guidelines.
• Execute special projects involving quantitative analysis, industry research, and strategy development.

• BA/BS or equivalent experience required; MBA strongly preferred.
• Proven track record of success in previous work experiences. Direct management experience strongly preferred.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving, team environment.
• Ability to effectively influence and communicate cross-functionally with all levels of management within Google.
• Excellent oral and written communication skills.
• Passion for learning and creative problem-solving.
• Strong computer applications skills.
• Related experience in sales, operations, or client service preferred.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Manager - Mountain View.

• Manage execution and maintenance of policies across the Online Sales and Operations organization.
• Proactively identify gaps or conflicts in existing policy framework, develop scalable solutions, and work to win consensus across the organization.
• Analyze data effectively to support the development of strategy and policy recommendations, support business and policy objectives by evaluating products and services.
• Innovate process and best practices for policy implementation.
• Facilitate policy communication and the collection of feedback cross-functionally.

• BA/BS or equivalent.
• 3-5 years experience, preferably in the Internet space.
• Excellent leadership, organization, communication, interpersonal and teamwork skills.
• Experience working cross-functionally among teams and business groups.
• Experience implementing projects, developing processes and rules.
• Ability to thrive in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
• Excellent written, editorial and presentation skills.
• HTML and javascript a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Online Sales and Operations Policy Specialist - Mountain View.

Position available in Mountain View, CA.

Google is seeking passionate, team-oriented, and self-motivated individuals with well-rounded technical and analytical expertise to assist our Online Client Services teams (AdWords, AdSense, Gmail, Froogle, etc.) in resolving complex technical problems. This may include using programming skills to build applications that help improve team performance, streamline or automate workflow and enhance team productivity and/or utilizing analytical skills to optimize the quality of Google's advertising network and the performance of internal operations.

Responsibilities:

• Develop workflow automation and reporting tools/applications.
• Gather tool/application requirements from users, create preliminary design concepts, and draft technical design documents.
• Perform analyses and make recommendations that drive critical technical initiatives for customer-facing teams.
• Analyze advertising traffic data and synthesize conclusions into recommendations that improve the quality of the advertising network.
• Work with Engineering and other technical groups to enhance the advertising system.
• Provide superior technical service and build successful long term relationships with internal and external clients.
• Ensure prompt and proper resolution of technical challenges.
• Provide on-going technical training for Google client services employees.

• BA/BS in a technical or quantitative field.
• Exceptional analytical aptitude and attention to detail.
• Excellent knowledge of Internet/Web technologies, such as web browsers, http, and html.
• Superb organizational and problem-solving skills.
• Excellent internet research skills.
• Strong oral and written communication skills.
• At least 2 years experience in programming, analytics, or technical support role preferred.

• Proficiency with HTML.
• Knowledge of SQL and data base structures.
• Experience working with Unix/Linux environments.
• Knowledge of at least one scripting language: Perl, Python, PHP.
• Experience in designing clean and functional Web Application UIs preferred.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Technical Solutions Specialist - Mountain View.

This position is available in Mountain View, CA.

Do you have a passion for teaching people how to use tools, manage customer accounts and work more effectively? Do you love Google and its products? Do you love to learn a technology and then share your knowledge? The Online Sales and Operations Training Team is looking for a bright, self-motivated, enthusiastic person who has training or teaching experience to join our team. You will help develop Googlers through job-specific training and be a part of a vital function to the organization.

Responsibilities:

• Serve as a primary resource and expert on Google AdWords and internal processes for a sales and operations team.
• Design and deliver trainings to new hires on core job functions, and to existing employees on product updates, process and workflow changes.
• Training curriculum development and delivery for sales and operations team on new Google AdWords products and features.
• Manage multiple curriculums according to product or functional specialty.
• Coordinate effectively with other functional groups across Google.
• Manage projects as needed.

• BA/BS or equivalent experience required.
• Ability to learn and achieve high comfort level with new technologies.
• Excellent written and verbal communication skills, including public speaking.
• 2+ years experience in training design and delivery, preferably Teaching, Sales, Operations, or Client Service training.
• Experience and interest in curriculum development and management.
• Attention to detail a must.
• Strong team player.
• Knowledge of various computer applications (PowerPoint, Excel) and Internet technologies (HTML, JavaScript, HTTP) a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Training Specialist (AdWords) - Mountain View.

• Deliver Instructor-led training on Google AdWords products to our AdWords advertisers.
• Partner with subject matter experts in the AdWords organization including Sales and Operations and Product Management to conduct regular training needs analysis for our clients.
• Create skills objectives, knowledge objectives, and course outlines based on results from training needs analysis.
• Develop new curriculum and maintain existing training materials.
• Design and develop courseware materials such as instructor guides and student guides for external training initiatives.
• Deliver training via webinars and other on-line mediums.
• Conceptualize training initiatives and breakdown into fluid project implementation.

• BA/BS or equivalent experience required.
• 2+ years experience in training design and delivery, preferably Teaching, Sales, Operations, or Client Service training.
• Excellent written and verbal communication skills.
• Ability to build and maintain positive and productive interdepartmental working relationships.
• Experience building e-Learning training programs a plus.
• Knowledge of various Internet technologies (HTML, JavaScript, HTTP).
• In depth knowledge of applications (Excel, Word, PowerPoint, MS-Project, Macromedia Breeze or other training content development solution).
• Highly organized and detailed-oriented.
• Employee or customer-led training and presentation experience.
• Successful program or project management experience.
• Some travel required.
• Familiarity with ISD or other formal methodologies a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Training Specialist, Customer Education (AdWords) - Mountain View.

• Serve as a primary resource and expert on Google Global Consumer Products and internal processes for a sales and operations team.
• Design and deliver trainings to new hires on core job functions, and to existing employees on product updates, process and workflow changes. The new hires and existing employees represent a diverse cross-section of International individuals who represent various cultures and languages.
• Training curriculum development and delivery for sales and operations team on new Google products and features.
• Manage multiple curriculums according to product or functional specialty.
• Coordinate effectively with other functional groups across Google.
• Manage projects as needed.

• BA/BS or equivalent experience required.
• Ability to learn and achieve high comfort level with new technologies.
• Excellent written and verbal communication skills, including public speaking.
• 2+ years experience in training design and delivery, preferably Teaching, Sales, Operations, or Client Service training.
• Experience in training individuals who serve customers in International locations a plus.
• Experience and interest in curriculum development and management.
• Attention to detail a must.
• Strong team player.
• Knowledge of various computer applications (PowerPoint, Excel) and Internet technologies (HTML, JavaScript, HTTP) a plus.
• Fluency in languages other than English a plus.

For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include Training Specialist, Global Consumer Products Team - Mountain View.